Privacy Policy

This Privacy Policy explains how Thai Lanna Treatment collects, uses, shares and protects personal data when you use our website, contact us or book our services.

Depending on how you interact with us, we may collect:

• Name, phone number and email address for bookings and communication.
• Booking and treatment information you provide when arranging an appointment.
• Payment and transaction information processed through our booking or payment providers.
• Marketing preferences if you choose to receive promotions.
• Website analytics information such as pages viewed, referral source, device/browser information, approximate location and website interaction events.

• To manage bookings, provide our services and send appointment communications.
• To respond to enquiries and communicate changes relating to your booking.
• To process payments and administer gift cards, packages or subscriptions where applicable.
• To send promotional communications only where you have opted in or where otherwise permitted by law.
• To understand website usage and improve our website and customer journey using Google Analytics 4.

• We take reasonable steps to keep personal data secure and only retain it for as long as necessary for the purposes for which it was collected and any legal or accounting requirements.
• We may share information with trusted service providers where necessary to operate our business, including booking, payment, website hosting, communications and analytics providers. These providers process information subject to their own terms and applicable data protection obligations.
• We do not sell your personal data to advertisers.
• We comply with applicable UK data protection law.

• We use Google Analytics 4 (GA4) to understand how our website is used and to improve the website and customer journey.
• GA4 helps us understand information such as which pages are visited, how visitors arrive at the site and which website actions are used. Google may process analytics information on our behalf in accordance with its terms and privacy practices.
• You can opt out of website analytics at any time using the Analytics opt-out link in the website footer.
• If you opt out, we use local browser storage to remember that preference so the website can respect your choice on future visits.

• We may send occasional promotional offers by email or SMS where you have opted in or where otherwise permitted by law.
• You can opt out at any time by using an unsubscribe option where provided or by contacting us.

• Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your personal data, and to object to certain processing.
• To make a privacy request, contact info@thailannatreatment.com.
• You also have the right to raise concerns with the UK Information Commissioner's Office (ICO).

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements. The latest version will be published on this page.